# Chat - Eight Sleep App > Chat - Eight Sleep App knowledge base – help articles and documentation. ## Ordering the Pod - [Is financing available?](https://help.eightsleep.com/en_us/is-financing-available-HJkiGilUX.md): Our financing options are Affirm for US members With Affirm they run a soft credit check where you will receive a credit decision in real time 100 - [What is the return policy?](https://help.eightsleep.com/en_us/what-is-the-return-policy-SJZGvOW0S.md): RETURNS: You have up to 100 nights starting from the delivery date to send us an email at support@eightsleep.com with a return request for a refund. We k... - [How do I track my order?](https://help.eightsleep.com/en_us/how-do-i-track-my-order-B1Y06pSV.md): We typically ship within 7 business days. However, we strongly suggest to always check on the direct product page for the most up-to-date shipping timeline. ... - [How do I process a cancellation, return or exchange?](https://help.eightsleep.com/en_us/how-do-i-process-a-return-or-exchange-HknxSH5Iv.md): CANCELLATION PROCESS: Cancellation requests be requested within 24 hours of the order . Otherwise, if the packages have already shipped, we may not able ... - [What is the size and the weight of the Pod shipment?](https://help.eightsleep.com/en_us/what-size-and-weight-is-the-box-my-pod-is-shipped-in-B1mZ9X89N.md): The Pod Mattress ships in two boxes. The taller and bigger box where the foam mattress is compressed, rolled, and put in is 16.5” x 16.5” x 47.5&... - [What if my product is missing or damaged?](https://help.eightsleep.com/en_us/what-if-my-product-is-missing-or-damaged-H1sP6UrRr.md): We can assure you, this is not an experience we want you to have and we want to resolve this issue as quickly as possible! If you receive an item that is... - [Can I schedule a delivery date, delay the shipment, or hold my order?](https://help.eightsleep.com/en_us/can-i-delay-or-hold-my-order-BJ4cffZPP.md): At time time, we are not able to schedule a delivery date, delay orders or hold packages with the carrier. Please be sure to check the current shipping... - [Do you have a showroom?](https://help.eightsleep.com/en_us/do-you-have-a-showroom-rJsawkMSV.md): At the moment, we do not have a showroom or store, but you can schedule a personalized one-on-one virtual demo. With this 30 minute booked session, you will ... - [Shipping to Canada](https://help.eightsleep.com/en_us/shipping-to-canada-BkjpuCuPd.md): Which products are available to Canadian members Due to the complexity of shipping internationally and high demand for our products we are only able to s - [Shipping to Europe](https://help.eightsleep.com/en_us/shipping-to-the-eu-rJ9BQ0IF.md): What products and sizes are available in the EU? Pod Covers are available in the EU in the sizes below. Pod Mattresses are not an option at this time... - [Shipping to Australia](https://help.eightsleep.com/en_us/shipping-to-australia-rJOfxDA35.md): What products and sizes are available in Australia? Pod Covers are available in Australia in the sizes below. Pod Mattresses are not an option at thi... - [Shipping to the United Kingdom](https://help.eightsleep.com/en_us/shipping-to-the-uk-rywtEQRUF.md): What products and sizes are available in the UK? Pod Covers are available in the UK in the sizes below. Pod Mattresses are not an option at this tim... - [Which Pod models are available for purchase?](https://help.eightsleep.com/en_us/which-pod-models-are-available-for-purchase-H1ED4NGZxe.md): You can choose from three options Pod 5 Core includes the Cover and the Hub Pod 5 Plus includes everything from Pod 5 Core plus the Pods Blanket - [Eight Sleep Pillow Cover](https://help.eightsleep.com/en_us/eight-sleep-pillow-cover-S1F5y492le.md): Q What is the Eight Sleep Pillow Cover A The Pillow Cover is an accessory for your Pod system that extends temperature regulation to your head and neck It ## Autopilot membership - [Why does the Pod need Autopilot?](https://help.eightsleep.com/en_us/why-does-the-pod-need-autopilot-ByLSWo5Sn.md): The Pod is an intelligent system that gets better every single day by continuously learning from you expanding its intelligence and adding new features on a re - [What is included in Autopilot?](https://help.eightsleep.com/en_us/what-is-included-in-autopilot-rJu5fs9B3.md): Depending on what plan you select you and your partner will get access to some or all of the following features Automatic temperature adjustments L - [Can I buy the Pod without Autopilot?](https://help.eightsleep.com/en_us/can-i-buy-the-pod-without-autopilot-S1BzQo5rn.md): A membership is required for the first 12 months and the cost covers two separate users per Pod The membership unlocks the full intelligence of the Pod in - [Can I cancel my Autopilot Membership?](https://help.eightsleep.com/en_us/can-i-cancel-my-autopilot-membership-Bkbr7s9rn.md): Yes you can cancel your membership any time after your purchase Please note that whenever you cancel the membership you will still have access to the full me - [I purchased another Pod, what do I need to know?](https://help.eightsleep.com/en_us/i-purchased-another-pod-what-do-i-need-to-know-Bkqx4i9S3.md): When does my Autopilot plan start Your Autopilot plan starts from the day you install your Pod and activate your Autopilot plan on the Eight Sleep app - [Sleep Elixir](https://help.eightsleep.com/en_us/sleep-elixir-SkOukKb51g.md): About - [Manage my Autopilot Plan](https://help.eightsleep.com/en_us/manage-my-autopilot-plan-ry2smOWWgx.md): When does my Autopilot plan start Your Autopilot plan starts from the day you install your Pod and activate your Autopilot plan on the Eight Sleep app - [What is Health Check and How do I get it?](https://help.eightsleep.com/en_us/what-is-health-check-and-how-do-i-get-it-rkPG0tZble.md): As a part of our new Elite Autopilot tier Pod owners can now upgrade their software to include Health Check a new report that surfaces disturbances to breathi - [Who is considered a grandfathered user?](https://help.eightsleep.com/en_us/who-is-considered-a-grandfathered-user-rJZ9VeHZxx.md): Who is considered a grandfathered user If you purchased a Pod on or before January 1 2022 you are considered a grandfathered user What features do ## Getting started with the Pod - [How does the Pod fit with my existing bed?](https://help.eightsleep.com/en_us/how-does-the-pod-fit-with-my-existing-bed-ByNJpl1uC.md): Pod Cover The Pod Cover fits easily over your existing mattress Pod 4 Ultra The Pod 4 Ultra Cover fits easily over your existing mattres ## Eight Sleep app - [Why is my app experiencing issues?](https://help.eightsleep.com/en_us/app-experiencing-issues-crashing-freezing-HkShfixLX.md): If you are having issues with the app, try the these troubleshooting tips: Is the app version up to date? Is the phone/tablet connected to the Hub? ... - [Why does the app say my Pod is offline?](https://help.eightsleep.com/en_us/app-says-pod-offline-rJrJuG8qE.md): If your Pod Hub gets disconnected, you will need to re-connect to your home Wi-Fi network. To do so, you will have to put the Hub back into pairing mode (by ... - [How do I pair my Pod?](https://help.eightsleep.com/en_us/how-do-i-pair-my-pod-ByZhzieIm.md): For Pod 3: During the set-up process, you will have to grant the app permission to first connect to your Hub via Bluetooth. . Once per... - [How do I edit or delete my sleep session?](https://help.eightsleep.com/en_us/how-do-i-edit-or-delete-my-sleep-session-HynxgIj4.md): Your data will continue to process until you get out of bed. When you are no longer in bed, you will be able to edit the sleep session, which are linked to t... - [What data does Eight Sleep collect? How is it stored and protected?](https://help.eightsleep.com/en_us/what-data-does-the-eight-sleep-tracker-collect-Hk79MjgUm.md): Eight Sleep collects data from your body while you are in bed (movement, heart rate and respiratory rate) and tracks your bed and room temperature. This info... - [What is HRV?](https://help.eightsleep.com/en_us/what-is-hrv-ByNCnL39L.md): Heart Rate Variability, or HRV, measures the variation in time between each heartbeat. It is controlled by the autonomic nervous system (ANS), which i... - [Does the Eight Sleep app sync up with other tracking devices?](https://help.eightsleep.com/en_us/does-the-eight-sleep-app-sync-up-with-other-tracking-devices-rk25tVytP.md): Yes, Eight Sleep can also sync recorded sleep data with third-party apps like Apple Health and Google Fit. Within the Eight Sleep app, you can enable the sha... - [How do I invite or delete a partner?](https://help.eightsleep.com/en_us/invite-or-delete-a-partner-HJbhfil8Q.md): INVITE PARTNER To invite a partner later on, click on Edit Sides within the Settings section of your main profile. Click on the + sign at the ... - [How do I update my partner’s temperature? How Do I update my partner's alarms?](https://help.eightsleep.com/en_us/how-do-i-update-my-partners-temperature-how-do-i-update-my-partners-alarms-BysAZpIUp.md): You can update your partners temperature by tapping on the header of the temperature controls and switching to their side - [How do I update my birthdate?](https://help.eightsleep.com/en_us/how-do-i-update-my-birthdate-BkcxNFeDp.md): You can do this by tapping on View profile in the main menu and editing your birthdate - [Why is my data inaccurate?](https://help.eightsleep.com/en_us/why-is-my-data-inaccurate-rkwhMjxLX.md): Our product is designed with two distinct sleep zones (left and right) - this means that each zone is kept separate from each other. Our sensors will sometim... - [How do I set multiple Routines for the same day?](https://help.eightsleep.com/en_us/how-do-i-set-multiple-routines-for-the-same-day-BkZsQtxwp.md): Unfortunately we do not support this at this time but would love to learn more about how you would use it Do you mind sharing your use case You can also emai - [Can I see what the temperature is in degrees in my app?](https://help.eightsleep.com/en_us/can-i-see-what-the-temperature-is-in-degrees-in-my-app-B1cCYLCpT.md): The Use Real Temperatures feature is currently located within the apps experimental features section Heres how to access it Start on the Eight Sleep - [What is the Temperature schedule?](https://help.eightsleep.com/en_us/what-is-the-temperature-schedule-BkRoPvR66.md): No need to worry about turning on your Pod before bed It automatically powers on an hour before your set bedtime if you have one in the Routines tab to ensur ## Miscellaneous - [How do I refer a friend?](https://help.eightsleep.com/en_us/how-do-i-refer-a-friend-ryYVAoSLV.md): For the Refer-A-Friend program to work successfully, the friend must sign up through your personal referral link invitation , which will a... - [What is HRV?](https://help.eightsleep.com/en_us/what-is-hrv-ByNCnL39L.md): Heart Rate Variability, or HRV, measures the variation in time between each heartbeat. It is controlled by the autonomic nervous system (ANS), which i... - [Do you offer discounts for military, students, etc?](https://help.eightsleep.com/en_us/do-you-offer-discounts-for-military-students-etc-rJlbK2pcL.md): Yes, we offer a 6% discount to military, students, first responders, and healthcare workers on regular priced items. Click HERE to receive the deal! As a ... - [What are your business hours? How do I contact support?](https://help.eightsleep.com/en_us/what-are-you-business-hours-S1X5mlfr4.md): We are available 7 days/week between 9am-12am. Holidays may provide limited hours. Our support team can be reached via phone at the toll-free numbers lis... - [Where do you ship?](https://help.eightsleep.com/en_us/where-do-you-ship-SyuMaoaL4.md): At the moment, we ship within the continental US ( excluding Alaska, Hawaii, Puerto Rico, and other US territories ), Canada, UK, some of the EU, and most re... - [Can I purchase Eight Sleep products from a reseller?](https://help.eightsleep.com/en_us/can-i-purchase-the-eight-sleep-tracker-from-a-reseller-HyOjGjl8m.md): Our products are only sold by Eight Sleep via eightsleep.com. If purchased from another website or retailer, it has not been authorized by Eight Sleep and wi... - [When do I get access to the member shop?](https://help.eightsleep.com/en_us/when-do-i-get-access-to-the-member-shop-H1zVuOGWlg.md): P1 ## Accessories - [Carbon Air Pillow Information](https://help.eightsleep.com/en_us/carbon-air-pillow-information-B1wwUtX6T.md): How do I care for the Carbon Air Pillow The Carbon Air Pillow is an excellent investment to help you achieve optimal sleep A premium carboninfused foam - [The Pod Sheet Set Information](https://help.eightsleep.com/en_us/pod-sheet-set-information-BJpjPhrV8.md): Exclusive Sheet Set designed specifically to fit your Pod. Offers maximum breathability so your body can feel the temperature effects of the Pod immediately.... ## Upgrading my Pod - [If you recently purchased a Pod 4](https://help.eightsleep.com/en_us/if-you-recently-purchased-a-pod-4-B1TdGLbZxl.md): I ordered a Pod 4 and it still hasnt been shipped Can I change it for a Pod 5 Yes If your Pod hasnt been shipped yet youre eligible to upgrade If the - [Upgrading to Pod 5 as an existing Member](https://help.eightsleep.com/en_us/upgrading-to-pod-5-as-an-existing-member-SyypGUZWxl.md): Can I buy the Pod 5 Cover without upgrading my Hub Yes but only If you have a Pod 4 Hub The Pod 5 Cover is available on its own in the Member Shop If - [Upgrading your Autopilot Membership](https://help.eightsleep.com/en_us/upgrading-your-autopilot-membership-S1NRMLblg.md): To learn more about how to manage your Autopilot plan including how to upgrade it please visit this page - [Can I gift my old Pod to a friend?](https://help.eightsleep.com/en_us/can-i-gift-my-old-pod-to-a-friend-BJprqObgg.md): Yes you can gift your old Pod to a friend Before gifting your Pod make sure you unpair it from your Eight Sleep app Click on the upper right menu in yo - [What is the compatibility between Pod generations?](https://help.eightsleep.com/en_us/what-is-the-compatibility-between-pod-generations-SkDyP_Zxe.md): Compatibility Summary You can find a summary of compatibility between different Pods components If you are still in doubt do not hesitate to reach out to