# What is the return policy?

> RETURNS:     You have up to 100 nights starting from the delivery date to send us an email at support@eightsleep.com with a return request for a refund. We k...

Source: https://help.eightsleep.com/en_us/what-is-the-return-policy-SJZGvOW0S

Last updated: 2026-04-20T21:47:15.222Z

We understand trying something new requires peace of mind. That's why we offer a 30-night trial on the Pod and the Pod’s accessories. Here are some commonly asked questions about our return policy:

**What is the return window?**

You have up to 30 nights from the delivery date to request a refund by emailing us at support@eightsleep.com. We encourage you to try the Pod for the full trial period before making a decision.

  

**What happens if I receive two Pod components from the same order at different times?**

Your 30-night trial begins once all Pod components from the same order have been delivered. For example, if you order a Pod 5 Plus and the Blanket arrives a few days after the Cover, your trial will start on the day the Blanket is delivered, as long as it was part of the same order.

If your order also includes accessories like a mattress, pillows, or sheets, the trial still begins when all your Pod components (Cover, Hub, Blanket, Base) are delivered, not when the accessories arrive.

  

**Do I get a 30-night trial on accessories?**

Yes. If you order a mattress, pillows or sheets you have up to 30 nights from the delivery date to request a refund by emailing us at support@eightsleep.com.

  

**I ordered the wrong Pod size. Can I return it and get the right one?**

Like with all returns, you have up to the 30-night trial deadline from your initial delivery date to request an exchange by emailing [support@eightsleep.com](mailto:support@eightsleep.com). 

  

**I purchased a Pod 5 Plus or a Pod 5 Ultra. Can I return just the Blanket or the Base?**

Yes. As long as you are in your 30-night trial window, you can initiate a refund for just the Blanket and/or the Base, while keeping your Pod 5 Core. 

  

**If I purchased a Pod 5 Plus or a Pod 5 Ultra with a discount and I am returning just the Blanket and/or the Base, how will my refund be calculated?**

If you return just the Blanket and/or Base from a discounted Pod 5 Plus or Ultra, your refund will be based on the difference in price at the moment of purchase between what you bought and what you’re keeping.

  

**What is the process for a return?**

Reach out to us at support@eightsleep.com and we will provide a return label(s) and a pickup. We will also share any additional return information and details specific to your return. For more information on how to process a return, please visit this [link](https://eightsleep.kustomer.help/en_us/how-do-i-process-a-return-or-exchange-HknxSH5Iv).

  

**What do I need to complete the return?**

Boxes to repack the item(s) and access to a printer. Boxes don't need to be the original ones the item(s) were shipped with, however, we do recommend keeping the box until you're certain that the product is the right fit for you.

**Do promotional items need to be returned?**

Yes, promotional items may need to be returned, depending on the specific terms of the offer you received. Please refer to the offer details for instructions.

  

**What if I moved or used a forwarding service?**

You may be responsible for any associated return shipping fees if you've moved out of the original shipping region or used a forwarding service.

  

**How long does it take to get my refund?**

Once your return is complete (including donation/disposal receipt if applicable), your refund will be processed within 3-10 business days to your original payment method. If Autopilot was purchased with the Pod, Autopilot will be refunded. Any additional order add-ons, such as expedited shipping, are non-refundable upon return. 

  

**What if the Pod wasn't installed within the 30 trial period?**

It depends on the situation. There are some cases that we may proceed with the return, such as instances where the Pod was never unboxed. If this is the case, we'll require some additional verification, including product photos for review. Please note that we cannot guarantee that a return will be accepted outside of the trial period. 

  

**How long does it take to get my refund?**

Once your return is complete (including donation/disposal receipt if applicable), your refund will be processed within 3-10 business days to your original payment method. If Autopilot was purchased with the Pod, Autopilot will be refunded.

  

For more information on how to process a return, please visit this [link](https://eightsleep.kustomer.help/en_us/how-do-i-process-a-return-or-exchange-HknxSH5Iv).

Still have questions? Feel free to reach out to support@eightsleep.com if you have any further questions about our return policy.