# How do I process a cancellation, return or exchange?

> CANCELLATION PROCESS:    Cancellation requests be requested  within 24 hours of the order . Otherwise, if the packages have already shipped, we may not able ...

Source: https://help.eightsleep.com/en_us/how-do-i-process-a-return-or-exchange-HknxSH5Iv

Last updated: 2025-05-13T23:39:38.679Z

We offer a 30-night trial period, so you can truly experience the Eight Sleep difference. Here's how to return your product if needed:

*   **Trial Period:** You can initiate a return by emailing support@eightsleep.com up to 30 days after you received your Pod order.
    
*   **Return Period:** The product(s) must be picked up within 7 days from when you received the return label(s) from Eight Sleep.
    

  

**Important to Note**

*   **Returns:** Eight Sleep will work with you to return the product if you're still in the original shipping zone. There might be additional return fees if you've moved or used a forwarding service.
    
*   **Promotional Terms:** Be sure to check the terms of any promotions you took advantage of, as some might require returning any promotional items to receive a full refund.
    
*   **Refunds:** Once your return is complete, we'll process your refund within 3-10 business days. The funds will be credited back to your original form of payment.
    
*   **Cancellations:** You may be eligible to cancel your order so long as the order has not been processed or has not shipped. Contact [Support](https://eightsleep.kustomer.help/en_us/what-are-you-business-hours-S1X5mlfr4) for assistance with cancellation. 
    

  

For more information on our return policy, visit this [link](https://eightsleep.kustomer.help/en_us/what-is-the-return-policy-SJZGvOW0S).

We hope this information helps. If you have any questions about cancellations, returns, or exchanges, please don't hesitate to contact our friendly customer support team at support@eightsleep.com. We're always happy to help!