# Can I purchase Eight Sleep products from a reseller?

> Our products are only sold by Eight Sleep via eightsleep.com. If purchased from another website or retailer, it has not been authorized by Eight Sleep and wi...

Source: https://help.eightsleep.com/en_us/can-i-purchase-the-eight-sleep-tracker-from-a-reseller-HyOjGjl8m

Last updated: 2026-06-16T02:56:46.385Z

We're committed to providing you with the best possible sleep experience at Eight Sleep. Part of that commitment involves ensuring you get a genuine Eight Sleep product built to our exacting standards.

**Why Buy From Eight Sleep?**

Our products are only sold directly through our official website, eightsleep.com. If you see an Eight Sleep product for sale on another website or retailer (like eBay, Craigslist, or discount outlets), it's important to know that we have not authorized this sale.

**Why Does This Matter?**

Since we haven't authorized these third-party sellers, we can't guarantee:

*   The condition of the product you receive
    
*   All the original parts are included
    
*   That the product is covered under our warranty
    

  

If you've purchased an Eight Sleep product from a third-party seller and have questions, we can offer essential troubleshooting assistance. However, please be aware that returns and warranty replacements are unavailable.

  

**For the best sleep experience, we recommend purchasing directly from eightsleep.com. This ensures you get a genuine Eight Sleep product with all the benefits that come with it, including our warranty coverage.**

If you are considering purchasing from a reseller, we recommend obtaining the serial number (located on the back/bottom of the hub or on the device box). Reach out to our team with the serial number, and we can confirm the device's history before you make any purchase. 

If you have any questions about our products or authorized retailers, please don't hesitate to contact support@eightsleep.com. We're always happy to help!